Training FAQs

Frequently Asked Questions

If you cannot find the answer below, please use the contact form or send us an email.


How much time is available to access the online training?

The online courses are available for one year after enrollment.

Do we have access to an electronic copy of the student manual?

An online training manual is included in the Materials tab of the courses in the Learning Center.

This online manual is available for one year from date of enrollment to the course.

What is the refund policy?

All iBwave online courses are non‑refundable. For any additional information regarding the terms and conditions, please read our certification courses policies.

How do I contact iBwave for support during the online training program?

Training support is provided from Monday to Friday, between 9AM and 5PM EST – contact Training.

Limited support for license issues and course extensions are provided on Saturday and Sunday, and Monday to Friday between 5PM and 9AM EST – contact (emails will be addressed within 24 hours).